Thank You for ordering with Melanin-ology Empire!

WE ASK THAT YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IS ONLY INDICATING THAT YOU ATTEMPTED A THE TRANSACTION.

PLEASE HAVE YOUR ITEM SHIP TO AN ACTUAL ADDRESS AS WE DO NOT SHIP TO P.O BOXES.

 

1. How long is processing, shipping, and handling?

Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.

Domestic Express Shipping is 2-3 Business days depending on your location.

Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.

International Shipping is 7-10 Business days depending on your location.

All Packages Delivery is with FedEx OR USPS. Business days are Monday-Friday

 

2. When will my tracking number start to update?

After receiving a tracking email, Shipping activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at info@melaninologyempire.com.

 

3. Can I make changes to my order?

To insure a quick delivery all orders are processed daily therefore orders cannot to be altered or changed once your payment is finalized.

 

4. May I return my order?

Yes, we are pleased to offer a return policy on unopened and un damaged products within SEVEN (7) DAYS of you receiving your order. We find that we have very low return rates and we are proud of the high quality products that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on our branded products that have not been opened, used or tampered with!

You must contact us first before refunding your package at returns@melaninologyempire.com within the seven (7) day return period. All Melanin-ology Empire products must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Our products are considered high quality products. Therefore, we do not offer returns or exchanges if any seals have been broken or tampered with!

 

5. When will I receive my refund?

A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned products were not opened and the Melanin-ology Empire security seal was not broken. Refunds are normally returned back to your bank Card within 24-48Hrs.

 

6. May I make a exchange?

Yes, you can make an exchange within SEVEN (7) DAYS. The Seal MUST NOT be Broken! The product MUST NOT be unboxed, damaged, tampered, used, or altered in any way for an exchange!! If the product is altered we will return the product back to you.

All Sales are final unless it is a manufacturing defect.

To Start Exchange/Refund process:

  1. Email customer service at returns@melaninologyempire.com
  2. Put in subject line the word return and order # (“Return order #”)
  3. Give us 3-5 days to review request.

Please attach a note inside your package including your order number and Reason for return!

You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Melanin-ology Empire will not be responsible for lost returns. We recommend that you use USPS to send your return.


Our Business Hours Are:

Monday-Friday 10AM-6pm EASTERN TIME

Saturday & Sundays-CLOSED

 

If you have any questions or concerns please feel free to Contact Us At info@melaninologyempire.com During Business Hrs M-F 10am-6pm (EASTERN Time), Saturday & Sunday- CLOSED.

 

FOR ALL OF OUR VITAMIN SUPPLEMENTS PLEASE READ BELOW !

CONTACTING US: If you would like to contact us concerning any matter related to this Refund Policy, you may send an email to nutrition@melaninologyempire.com.

 

Nutrition Vitamin Supplement Refund policy (Please Read Below)

Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange. 

Exchange requirements

The following criteria must be met to qualify for an exchange:

Product is defective

Product must be in original packaging

Product must be unused

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned. Proof of purchase To complete your exchange, we require a receipt, purchase order or other proof of purchase.

Please note that without the aforementioned proof of purchase, we will not do an exchange. Sale and clearance items Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged. 

Shipping items 

In order to return an order, you must contact us first.Returns can be mailed to: 2885 N Berkeley Lake Road Ste 20. Duluth GA 30096. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.

*These statements have not been evaluated by the Food and Drug Administration. This Product is not intended to diagnose, treat, cure or prevent any disease.